The IoT field is rapidly developing. According to a press release from Market Research Future, a study shows that by the end of 2020 there will be more than 30 billion devices connected to the information grid, and the size of the PC, smartphone and connected cars and wearables market will double. The global IoT market is expected to grow with a CAGR of about 19.75%, and is expected to grow about US$2488 billion by the end of 2022. Another field that is rapidly developing is the self-help/self-service portal area. According to a press release from EasyVista, which commissioned a report on the subject, 67 percent of organizations are extremely interested in leveraging a self-service portal, with another 60 percent seeking a self-help solution to meet on-demand needs and deliver better employee and customer experiences.

The freedom to manage your own SIMs

Since the world is increasingly moving to self-service and self-help, it is only natural that many mobile operators are looking for a way to allow their customers to manage their SIM cards themselves. When it comes to IoT, where most devices are critical and every second counts, the ability to manage their own SIM cards is spurring a growing number of organizations to join the IoT revolution. Furthermore, this ability reduces the service burden on mobile operators and saves them costs and resources.

IoT Self Care Portal for Mobile Operator Customers

CALLUP has responded to this challenge and developed an IoT Self Care Portal for mobile operator customers. The portal, which is a self-provisioning tool, enables customers to manage their own usage/profile through the portal. For example, companies that operate various IoT devices can remotely manage the device SIM cards themselves. The portal has a rich graphical user interface (GUI), allowing IT managers and SIM card owners quickly and easily to generate robust graphical reports. Future releases will include data analytics and big data capabilities.

Extending the use of the portal to mobile phones

The enthusiasm with which the IoT Self Care Portal was accepted by IoT organizations led CALLUP to extend it to cell phones. Now, an employer providing his employees with cell phones can manage the SIM cards installed on their phones himself. The SIM card owner can perform a number of actions, such as activation and deactivation of the SIM card, partial closing and opening of various functions on the cell phone or the IoT device, and more.

High availability and scalability

Managing many IoT devices requires high availability of monitoring capability and the possibility to make changes in real time according to different needs and situations. Allowing SIM card owners to do it themselves helps meet these challenges. In addition, CALLUP's IoT Self Care Portal is available through a standard web browser, allowing SIM card owners to access it anywhere, anytime. The platform is fully scalable and can be scaled to any number of SIM cards.

Providing maximum independence to SIM card owners

SIM card owners can set their own rules, such as limiting the daily amount of data for specific groups of cards. On the other hand, they can assign more capabilities to other groups of SIM cards. They can add, remove and update SIM cards, as well as change their status. They can provide first assistance from the portal, saving costs. The IoT Self Care Portal has a built-in smart machine learning engine and a dedicated dashboard, helping SIM card owners with their ongoing SIM card management.

Win-win solution for the operator and its customers

CALLUP IoT Self Care Portal is a win-win solution for both operators and SIM card owners. The operator can build custom portals with selected services according to the needs of its clients, meaning maximum responsiveness to customer needs, thus increasing customer satisfaction, not to mention the great saving in service expenses. The operator can use the portal also as an advertising platform for new services, plans etc. On the SIM card owner’s side, the portal means maximum efficiency in managing endpoints without being too dependent on the mobile operator, while installation and upgrades are done automatically.