Professional Services
At Callup we take pride of our high level of support and professional service team which is comprised of experienced telecom experts.
We appreciate our systems are mission critical for you and make sure we have your back 24X7X365.
Our systems are designed for High Availability and are N+1 redundant on both HW and SW levels assuring Zero downtime.
All Solutions can be remotely accessed via
VPN for on-the-spot support.
Helpdesk ticket
Our CRM Helpdesk system allows both the customer and Callup to track the rolling status of an opened issue.
To open a ticket either send an e-mail to [email protected] or directly access the
CRM Helpdesk.
Your ticket will be addressed in a timely manner based on the SLA parameters (e.g. Severity, Time-to-Fix, Time-to-Respond, etc.)
Our Support team is also available at [email protected]
